fg800 Privacy Policy: your records, in plain words
What fg800 stores about a player in Bangladesh, who processes it, how long it stays and how to ask for a copy or a deletion.
fg800 runs an online casino and cricket betting site for players in Bangladesh. Balances sit in taka and money moves through bKash, Nagad, Rocket and Upay. Because cash and identity documents pass through the platform, we hold personal data about you. This page sets out what fg800 stores, the reason behind each record, who else can see it, and how you can ask for a copy, a correction or a deletion of your file.
Who is responsible for your data at fg800
fg800 is the data controller for every account opened on this domain. That means the brand decides which fields are collected, how long they are stored and which suppliers are allowed to process them. Our help desk runs 24/7 Live Chat and passes privacy requests to the team that handles them. This policy covers the desktop site, the mobile site and the fg800 Android app in the same way.
If you only read public pages without logging in, most of this document does not apply to you. We still record basic visit information such as the page requested and the browser type, but we do not link it to a player profile until an account exists.
What fg800 records, and the reason behind each field
We try to collect only what a betting account actually needs. Every item below is tied to a task: paying you, confirming who you are, or answering a question you raised in chat. Nothing is collected for its own sake.
Details you enter yourself
- Full name and date of birth so the account matches the national ID you send us.
- Mobile number for login codes and for matching your wallet with your player ID.
- Present address for the verification file and for regional limits on games.
- One identity document from the three we accept, plus your wallet number for payouts.
Details created while you play
- Deposit and withdrawal history with amounts, wallet numbers, timestamps and status.
- Bet records for each round, including the game name, stake and result.
- Device and connection details such as handset model, system version and IP address, used to spot a login from an unusual place.
- Chat transcripts from conversations with our support team.
Why fg800 asks for your NID before the first payout
Verification happens before money leaves the platform, not before you play. You can register and deposit from ৳450 with nothing but a mobile number. The moment you request your first withdrawal, however, we must confirm that the person holding the account is the person who owns the wallet.
Send a scan or clear photo of one document: National ID Card (NID), Passport, or Driving Licence. Our team reviews the file within 24 hours. A payout needs at least ৳800, and a normal withdrawal reaches your wallet in about 12 minutes once the check is complete. The same documents also cover the rules on age, so nobody under 18 can hold an fg800 account.
How long each type of record stays on file
Records are kept for as long as the account is open, then for the period that financial and anti-money-laundering rules require. When that period ends, the file is deleted or anonymised so it can no longer be tied to you.
| Record | What it holds | How long it stays |
|---|---|---|
| Account profile | Name, date of birth, mobile number, address | While the account stays open |
| Identity documents | NID, passport or licence scan and the review result | After closure, for the period the rules require |
| Deposits and withdrawals | Amount, wallet number, time and status | Same period as the identity file |
| Bet history | Game name, stake, result, round ID | Same period as the identity file |
| Chat transcripts | Messages exchanged with 24/7 Live Chat | For quality checks and open disputes |
| Marketing consent | Your opt-in choice and the date you made it | Until you withdraw the choice |
Your choices, and how to use them
You can act on your own file at any point. Open 24/7 Live Chat from the site or start from the help centre page and say what you need. We answer requests from the account holder only, so expect a short identity check first.
- Copy of your file: a summary of the profile, transactions and bets we hold under your player ID.
- Correction: a misspelled name or an old address is fixed once the document supports the change.
- Deletion: we close the account and remove what we are allowed to remove. Transaction and identity records stay until the legal period ends.
- Marketing stop: one message to support ends promotional calls and SMS the same day.
How the fg800 account is guarded, and what we never ask
Traffic between your browser and fg800 is encrypted, and staff access to player files is limited to the people handling your case. Our team will never ask for your password, your login code or your wallet PIN in chat, by phone or by SMS. If a message claims to be from fg800 and asks for those, close it and report the number to support.
Use a code on your handset, keep the app updated, and check that the address bar shows the fg800 domain before you type anything.
Updates to this page, and where to send a question
When a payment partner, a supplier or a rule changes, we rewrite the affected part of this policy and publish the new version on the same URL. The current text always applies to your account, so a quick read after any change is worthwhile. Questions that this page does not answer can go to our team in 24/7 Live Chat, and the responsible gaming page covers the tools available if play stops feeling like a game.
Questions players send to live chat
Short answers to the privacy questions that come up most often from fg800 players in Dhaka, Chattogram and beyond.
Can I play at fg800 without sending my NID?
Yes. You can register, deposit and play with only a mobile number. The document is required before your first withdrawal, and a scan of an NID, passport or driving licence is reviewed within 24 hours.
Does fg800 pass my mobile number to other companies?
No. We do not sell or rent player contact details. Payment partners see only the wallet number and amount tied to a transaction, and game providers receive a session ID rather than your personal details.
What happens to my records if I close the account?
The profile is closed and your login stops working. Identity and transaction records stay on file for the period that financial rules require, then they are deleted or anonymised so they can no longer be linked to you.
How do I ask for a copy of everything fg800 holds?
Open 24/7 Live Chat from the site or use the help centre page and ask for your data summary. After a short identity check we compile the profile, transaction and bet records held under your player ID.
New here? The bonus and VIP page explains the welcome offer and the wagering rules, and you can create an account whenever you are ready.