fg800 Help Center: the answers behind the questions
Rules, timing, paperwork and bonus maths, written the way our live chat team explains them to players in Dhaka, Chattogram and Sylhet every day.
Most support messages we get are not complaints. They are small questions: how long a bKash deposit takes, what happens to a bonus when you cash out early, or why an APK file will not open on an older handset. This page answers those in one place, with the same numbers the fg800 team works from.
Contents
Start here: what this page covers
Everything below is written for players in Bangladesh. Amounts are in taka, the wallets are the local ones you already have on your phone, and the timing figures assume a normal working day rather than a festival rush.
Each section gives you the figure or the step you need to finish the job. Where a topic needs more room than a paragraph, the full guide sits on its own page:
Signing in and opening an account
One person, one fg800 account, one phone number. Register with a number you control, because the wallet you deposit from needs to match the name on your ID when we verify you. Players must be 18 or older to hold an account.
The login page will not accept my password
Nine times out of ten it is a typing or SIM issue rather than a locked account. Try these in order before you open chat:
- Type the password by hand instead of pasting it, and check that Caps Lock is off.
- Confirm the phone can receive SMS, since the one-time code is sent to the number on the account.
- If you changed SIM recently, message live chat with your old and new number rather than creating a second account.
What KYC asks for, and when
Verification is required before your first withdrawal, not before you play. Send one clear photo of a National ID card (NID), passport or driving licence, with all four corners visible. The review takes up to 24 hours and runs alongside your first cash-out request.
How long does money take to move?
Deposits usually reach your balance in about 6 minutes through bKash, Nagad, Rocket or Upay. Withdrawals leave in roughly 12 minutes to the same kind of wallet. Your very first withdrawal can take up to 2 hours, because the KYC check runs with it.
| What it covers | Figure |
|---|---|
| Smallest deposit accepted | ৳450 |
| Smallest withdrawal | ৳800 |
| Daily withdrawal ceiling, entry tier | ৳65,000 |
| Deposit to balance | 6 minutes |
| Withdrawal to wallet | 12 minutes |
| First withdrawal with KYC review | up to 2 hours |
| Wagering on the welcome bonus | 18x |
If a deposit has not landed after 6 minutes, do not send it twice. Open live chat with the transaction ID from your wallet app and we will trace it from our side.
Bonus terms in plain numbers
The welcome offer is 110% on your first deposit, capped at ৳13,000. Wagering is 18x, which is the part people miss. It applies to the bonus amount, not to your deposit, and it has to be cleared before bonus money can be withdrawn.
A worked example
Deposit ৳1,000 and the bonus adds ৳1,100, so you play with ৳2,100. The wagering target is 18 × ৳1,100, which is ৳19,800 in settled bets. Cash out at ৳5,000 of turnover and the remaining bonus is removed.
Beyond the first deposit, fg800 runs a 23% reload offer, a daily cashback of 1.4% that climbs with your tier, and a referral bonus of ৳150 for a friend who joins and makes a first deposit.
App installs, updates and older Android phones
The current build is version 2.9.6, 45 MB, free, last updated 10 November 2026. It runs on Android 7.0 and above, so most phones sold in Bangladesh in the last few years will handle it comfortably.
- Download the APK from the App page, keeping the file in your Downloads folder.
- Allow installs from your browser or file manager when Android asks, then tap the file to install.
- Log in with the same number and password you use on the website, not a new account.
- To update later, install the newer APK over the old one. Your balance and history stay in place.
Keeping your play inside limits you set
You can ask live chat to set or lower a deposit limit on your fg800 account, and the change takes effect straight away. If play has stopped feeling like entertainment, say so in chat and ask for a break or a full account closure. No one on the team will talk you out of it.
Daily withdrawal ceilings rise with your VIP tier, from ৳65,000 on the entry level up to ৳770,000 on the top one, which is one reason heavy players keep an eye on turnover. Whatever tier you sit in, only play money you can afford to lose, and treat winnings as a bonus rather than a plan.
Questions our support team answers every day
How much is the fg800 welcome bonus, exactly?
It is 110% of your first deposit, up to a cap of ৳13,000. The smallest qualifying deposit is ৳450, and the bonus carries 18x wagering before it can be withdrawn.
My bKash deposit has not shown up. What now?
Wait the full 6 minutes before worrying. Then open live chat with the transaction ID and the number you paid from. Please do not send the same amount again, because duplicate payments take longer to unwind than a single late one.
How fast are withdrawals, honestly?
Around 12 minutes to your wallet once approved, with ৳800 as the minimum. The first one can take up to 2 hours because identity checks run with it, and the daily ceiling starts at ৳65,000.
Which documents does KYC accept?
One photo ID: National ID card (NID), passport or driving licence. Upload it before your first withdrawal, and allow up to 24 hours for the review. Blurred corners are the most common reason a check comes back.
Is the app free, and how big is it?
Free, 45 MB, version 2.9.6. It needs Android 7.0 or newer, and the build was last updated on 10 November 2026. On a slow connection, download over Wi-Fi to avoid a broken file.
Can I withdraw before clearing the wagering?
You can withdraw your own deposit and winnings, but any bonus still tied to uncleared wagering is removed when you do. The bonus card in your account shows the current turnover figure, so check it before you tap withdraw.
Which games have the highest RTP on fg800?
From the featured list: Slide at 97.8%, Super Fruit Machine at 97.7%, Crash Bonus at 97.7% and 3 Gods Fishing at 97.4%. RTP is a long-run average across thousands of rounds, not a promise for your next session.
How does the ৳150 referral bonus pay out?
Share your link, and when the friend registers and makes a first deposit that meets the ৳450 minimum, the credit lands on your account. Self-referrals and duplicate phone numbers are rejected during review.
Why is my bet not counting toward wagering?
Voided and refunded bets are taken back out of your progress, and a round that never settled does not count either. If the figure looks stuck, send the round ID to live chat and we will check it against your account history.
Can I set a deposit limit myself?
Ask live chat to set or lower one and it applies to your fg800 account immediately. Lowering is always quick. Raising a limit is deliberately slower, so a bad evening cannot undo a good decision.
How do I reach a real person?
Live chat runs 24/7 and is the fastest route. Have your registered number and any transaction or round ID ready. Most questions above are answered in under a minute that way, without waiting on a queue.
If your question is not here, live chat is open around the clock. Ready to put it to use? Open an fg800 account and the figures above apply from your first deposit.