fg800 Withdrawal & KYC Guide
Read this once and you can send a cash-out request, pass the ID check on the first try, and know when the taka should reach your bKash or Nagad wallet.
Withdrawals on fg800 run inside your own account. You send a request, the system checks your play-through and your identity, and the payout leaves for your wallet. bKash, Nagad, Rocket and Upay are all supported, and the transfer usually lands in about 12 minutes once it is approved. The first request is slower, because your ID has to be read by a person before money moves.
This page walks the whole path in order: the button to press, the limits that apply, the document to send, the photo mistakes that cause a refusal, and what to do when a request sits in Pending. Keep it open on your phone the first time you cash out, and you will not need to guess at anything.
The short version
- Minimum withdrawal is ৳800; the daily cap starts at ৳65,000.
- Cash-out to bKash, Nagad, Rocket or Upay takes about 12 minutes after approval.
- Your first payout can wait up to 2 hours while documents are checked.
- KYC review itself takes up to 24 hours, so send the ID before you play.
How a withdrawal request moves through the system
Five stops, in this order. Skipping one of them is the reason most requests come back to the cashier screen.
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Clear the play-through first
Bonus money carries an 18x wagering requirement. Open the bonus screen and look at the progress bar before you request anything. A request sent at 17x is refused, and you lose a day working out why.
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Pick the wallet, then type the number
Tap Withdraw in the cashier and choose bKash, Nagad, Rocket or Upay. Enter the mobile number that is registered in your own name. A wallet under a family member's name will fail the name match.
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Stay inside the limit shown on screen
The amount field refuses anything under ৳800 and anything above your remaining daily room. That counter updates with every request, so read it before you type a figure.
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Confirm and leave it alone
The request flips to Pending. Do not send a second request for the same money while the first is open. Duplicates are cancelled during review and only move you to the back of the queue.
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Check the wallet and keep the SMS
Once approved, the money reaches your wallet in about 12 minutes. Save the transaction ID from the wallet message. If anything looks wrong, that reference is what live chat uses to trace the payment.
Where people get stuck
A request made before the ID check is finished sits in Pending until a reviewer opens it. If you have not sent documents yet, do that first and the cash-out takes the normal route. Review runs 24 hours a day, so a request sent at 2 a.m. is seen at 2 a.m.
Live chat is open 24/7 and can read any request by its ID. No phone call, no agent visit, no branch queue.
What the cashier screen is telling you
Every figure below is fixed and applies to a standard account. If a number on your screen looks different, your tier is the reason, and the next section explains it.
| Item | Figure | What it means for you |
|---|---|---|
| Minimum withdrawal | ৳800 | Smaller amounts stay in the balance until you top them up. |
| Maximum per day | ৳65,000 | The cap on a Classic account; it rises with each tier. |
| Payout time | 12 minutes | Clock starts at approval, not at the moment you press Confirm. |
| First payout review | 2 hours | Applies once, while your documents are checked against the account. |
| KYC review | 24 hours | Time for a document to be read after you upload it. |
| Minimum deposit | ৳450 | Also the smallest amount the first-deposit bonus applies to. |
| Deposit arrival | 6 minutes | Wallet to balance, usually faster on bKash and Nagad. |
| Bonus wagering | 18x | Turnover needed before bonus-linked winnings can leave. |
One point that surprises new players: the 2-hour review and the 12-minute payout are not the same clock. The review happens first, once. After that, later requests skip straight to the 12-minute route.
Can you take out more as your tier climbs?
Yes. Daily withdrawal room is tied to the tier on your account, and tiers follow monthly turnover. Cashback also moves with it.
| Tier | Monthly turnover | Cashback | Daily withdrawal | Birthday bonus | Manager |
|---|---|---|---|---|---|
| Classic | ৳0 | 1.4% | ৳65,000 | ৳0 | — |
| Plus | ৳40,000 | 1.7% | ৳120,000 | ৳1,000 | — |
| Prime | ৳200,000 | 2.0% | ৳220,000 | ৳2,900 | — |
| Elite | ৳980,000 | 2.3% | ৳410,000 | ৳8,400 | Yes |
| Signature | ৳4,800,000 | 2.6% | ৳770,000 | ৳24,000 | Yes |
Tier level is read from turnover, not from a single big win. A player on Prime can pull out ৳220,000 in one day; the same player on Classic is held at ৳65,000 until the next day. Cashback on every tier is the same rate the site applies to all accounts at that level.
Where the money lands
Four mobile wallets cover almost every player in Bangladesh. The cashier shows them as a row of squares, each with its own timing.
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bKash
Deposit 6 min
Withdrawal 12 min
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Nagad
Deposit 6 min
Withdrawal 12 min
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Rocket
Deposit 6 min
Withdrawal 12 min
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Upay
Deposit 6 min
Withdrawal 12 min
The wallet number you receive into does not have to be the same one you deposited from. What it does have to be is registered in the name on your fg800 account. Matching names is the single fastest way to get a payout approved without a question.
Read the amount inside your wallet app, not the number you typed into the cashier. Any operator-side adjustment shows up there, and it belongs to the wallet, not to your account balance.
Identity check before the first payout
One document, one photo, one review. It happens once, and after that the cashier stops asking. fg800 requires this before your first withdrawal, not at sign-up.
| Document | What must be visible | Note |
|---|---|---|
| National ID Card (NID) | Front and back, all four corners, number readable | Both the smart card and the older laminated card work. |
| Passport | Photo page with the machine-readable lines at the bottom | The name must match the account exactly. |
| Driving Licence | Photo, licence number and issuing office in frame | Send the photo-card version, not a photocopy. |
Photo rules that decide the outcome
- The whole document sits inside the frame, all four corners, nothing cropped by the camera edge.
- Lay it flat on a plain surface. No hand covering the number, no finger shadow across the photo.
- Daylight or a bright room beats a flash. A hard flash on a laminated card wipes out the text.
- Colour, straight on, in focus. If you have to squint at it on your phone, the reviewer will too.
- No filters, no crops, no screenshots of a scan, no copies of copies. Send the camera photo.
- If the reviewer asks for a selfie holding the document, send it in the same chat thread with the same account name.
Review time and privacy
Uploads are read within 24 hours. Most clear much sooner, and a clear upload moves your pending cash-out forward on its own.
The scan is used for one thing: matching the name on your account with the name on the wallet you pay into. It is not used for marketing, it is not shown to other players, and it stays behind the verification screen rather than in your public profile.
Details on storage and your choices sit in the privacy policy.
Uploading documents without a second try
Four taps from the account menu. Do it on the same device you play on, with the card in your hand.
- Open verification from your profile In the account menu, find the verification block and choose the document type you are holding.
- Photograph both sides in one sitting Front first, then the back. The upload screen keeps the first image while you take the second, so you do not start over.
- Check the preview before sending Zoom the preview. If the ID number is blurry there, it is blurry for the reviewer. Retake rather than hope.
- Submit and note the ticket The screen returns a ticket number and the status changes to In review. Quote that number in live chat if 24 hours pass with no change.
Do it before you play, not after you win
A common evening: the balance climbs, the request goes in, and the whole thing waits two hours because the NID is still sitting in a drawer. Sending the document the day you register removes that wait entirely.
Same for the wallet. Register the bKash or Nagad number in your own name on day one, and the name match is already done when the first payout is reviewed.
Why a request is held, and what clears it
Almost every hold falls into one of six buckets. Find yours in the left column, then read across.
| What went wrong | What you see | The fix |
|---|---|---|
| Play-through unfinished | Pending, bonus bar below 100% | Finish the 18x turnover or cancel the bonus and request the cash balance. |
| Name mismatch | Pending with a note on the request | The wallet must carry the account holder's name. Correct the profile and request again. |
| No document on file | Request returns to the cashier | Upload NID, passport or licence, then resend after the 24-hour review. |
| Daily cap reached | Amount field cuts your figure | Take the remainder after the day resets at UTC+06, or climb a tier. |
| Duplicate request | Two entries, both pending | Wait. The second is cancelled during review, and the first still pays. |
| Wrong wallet number | Approved but nothing arrived | Open live chat with the transaction ID and the wallet number you typed. |
A rejection is not the end of the money. The balance returns to your account and the request is closed, so you can correct the cause and send it again the same evening. What you should not do is resend identical details three times in a row.
Live chat runs 24/7 and answers from the same screen that shows your pending request. Keep the ticket number and the wallet SMS nearby before you open the chat.
Questions players ask before cashing out
Short answers to the things that come up most in chat.
Do I really need to verify before my first withdrawal?
Yes. fg800 asks for the identity check before your first withdrawal, not at sign-up. One accepted document is enough, and the review takes up to 24 hours. After it clears, the cashier stops asking and later requests go straight into the queue.
How fast does the taka actually arrive?
About 12 minutes from approval, on bKash, Nagad, Rocket and Upay alike. Deposits move in roughly 6 minutes. The exception is the very first payout, which can wait up to 2 hours while documents are matched.
What is the smallest and largest amount I can take out?
The floor is ৳800 per request. The daily ceiling on a Classic account is ৳65,000, and it climbs with tier: ৳120,000 on Plus, ৳220,000 on Prime, ৳410,000 on Elite and ৳770,000 on Signature.
Can the payout go to my brother's bKash number?
No. The wallet has to be registered in the name on the fg800 account. Paying to a different name is the fastest route to a held request, and a document cannot fix it. If you want money in a family member's wallet, send it from your own wallet after it lands.
My bonus is still running. Can I withdraw anyway?
Only the cash part, and only after the 18x play-through on the bonus is finished. If you request before that, the bonus screen shows how much turnover is left. Cancelling the bonus frees the balance but removes the bonus funds and anything won with them.
Does the wallet number have to match the one I deposited from?
Not necessarily. bKash, Nagad, Rocket or Upay in your own name all work, even if you topped up from a different one. The name match is what counts, not the wallet brand.
What if the request is rejected twice?
Stop resubmitting and open live chat. Two rejections usually point to the same untouched cause, such as a name mismatch on the wallet or a document photo that failed review. Once that is corrected, the third request goes through normally.
Can I do all of this from my phone?
Yes, and it is the easier route, because the camera for the ID photo and the wallet app are already there. The fg800 app carries the same cashier screen. Already signed in on a browser? The login page gets you back to it.
Set up the account that makes this work
A verified account with a matching wallet is the whole trick. Register, send your NID in the same sitting, deposit from bKash or Nagad, and your first cash-out runs on the 12-minute route instead of the 2-hour one.
18+ Play safely. Set your own limit before you play, and treat a payout as the end of a session, not the start of another one. Responsible gaming tools